Q. What should I do if
I am sick or injured?
A.If you are sick or injured, you should seek medical assistance at a local medical institution. You may purchase medicine from out-of-hospital pharmacies by presenting your prescription. If you present the health insurance card for the health insurance in which you have been enrolled by your company, you will only have to pay 30% of your medical expenses.
How to find a hospital or clinic
Search for hospitals or clinics near your home or office using the Tokyo Metropolitan Medical Institution Information "Himawari". You will need to specify the specialty such as ophthalmology or dental clinics, depending on your condition. The consultation times and languages supported differ by hospital and clinic, so make sure you check on the Internet before visiting the hospital or clinic.
Call for an ambulance by dialing 119 on your phone if you are experiencing extreme pain or heavy bleeding, etc. and cannot go to a hospital on your own. Ambulances can be called free of charge.
How to use the hospital or clinic
- Fill in the questionnaire you receive from the receptionist then return the completed questionnaire together with your health insurance card.
- Wait in the waiting room until your name is called, then enter the examination room to be examined.
- After you have finished your examination, pay the examination fee and collect your prescription at reception.
- You can purchase medicine at the hospital/clinic or at the prescription counter of a local pharmacy by presenting your prescription and health insurance card.
My eye got really sore, so a co-worker recommended me to visit an ophthalmologist near the office. As I couldn't understand Japanese, the doctor explained the results of my eye examination by using English and drawing a picture on a piece of paper.
After the examination, I received a prescription containing information about the medicine from reception and presented this prescription at the "dispensing pharmacy" next door to purchase my medicine. The prescribed medicine was cheaper and more effective than the over-the-counter medications available, and quickly eliminated my pain.